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Contact Us

Contact Us

Call us on 0371 811 1955 (International +44 20 7386 9373) or email tours@chelseafc.com

We are here to make sure you have a fantastic experience at Stamford Bridge. Please fill out the form below to make an enquiry and we will do our best to accommodate you.

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FAQs

What will I see on the tour?

All tours of Chelsea Football Club feature the Home and Away Dressing Rooms, the Press Room, the Player's Tunnel, Pitchside, Manager's Dug-outs and various views from the Matthew Harding Stand, the East Stand and The Shed End. All tours end within the Chelsea FC Megastore and all tour tickets include access to the Chelsea FC Museum which can be enjoyed before and/or after the tour. Each guest receives a free Chelsea FC lanyard and certificate as a souvenir of their visit. Please note that Stamford Bridge is a working building and, on very rare occasions, the tour route may be altered as a consequence.

Does a tour guide take me round or is it a 'self-guided' tour like at other football stadiums?

All tours of Chelsea FC are led by a live, English speaking tour guide. Our passionate team of guides (many of whom are Chelsea FC Season Ticket Holders) love welcoming guests from all over the world and ensuring they have an unforgettable, safe and secure experience while at Stamford Bridge.

Is the tour only in English or are there any other languages?

There are several tour types but 'The Stadium Tour and Museum' is the only one with the 12 language option. A live, English speaking guide leads you through the stadium with guests receiving a multimedia device that displays behind-the-scenes footage to enhance the tour guides delivery over the 1 hour experience. This device is in 12 languages; English, Italian, Spanish, German, French, Portuguese, Russian, Hebrew, Mandarin, Japanese, Arabic and Hebrew. All other premium tour types (e.g. 'The Classic Tour', 'The Platinum Tour' and 'The Legends Tour') do not include the multimedia device.

I have placed an online booking but I have not received confirmation.

On completion of the booking, you will be sent an email confirmation immediately. Occasionally due to technical difficulties, or browser settings, the booking may fail. In this instance please call us on 0371 811 1955 or email tours@chelseafc.com - please check your 'Junk Folder' before contacting us.

I have booked and confirmed but I have not received my tickets?

We do not send out tickets in the post. When your booking is made you will be issued with a reference number, or if you have provided an email address, your e-ticket confirmation will be emailed to you. You will need to bring either of these with you on the day, and your tickets will be issued on arrival.

How long does the tour take?

Chelsea FC Stadium Tours last for approximately one hour but access to the Museum is also included in your ticket, so you should allow yourself a two-hour visit onsite. The museum can be enjoyed both before and/or after the tour and includes fantastic green screen photography moments.

Is parking available?

Yes, parking is available, although it is chargeable. Parking may be limited on the days surrounding a home fixture. Satellite navigation address is SW6 1HS.

Will we see any of the players?

It is possible but very unlikely. The players only tend to be at the stadium on a match day as they spend the majority of their time at our state-of-the-art training complex.

Do we have to book in advance?

We always recommend pre-booking, mainly to avoid disappointment. We do offer walk up space for customers, we advise these customers to arrive at least 30 minutes before the start of the tour. During the busy holiday periods this may increase. Entry is guaranteed for pre-booked customers.

What times are the stadium tours?

Tours run daily at 10:00, 10:20, 11:00, 11:20, 12:00, 12:20, 13:00, 13:20, 14:00, 14:20, 15:00 except when there are home matches and Christmas Day.

Does the tour include the museum?

Yes. All tour bookings are inclusive of the museum. Museum tickets can also be bought separately.

Can I visit just the museum?

Yes. These are priced at £12 per adult, £10 per child and £11 per concession.

Where do I go to join the tour?

You will need to check in at the Tour Ticket Desk, in the Tour & Museum entrance. This is at the rear of the site adjacent to the Matthew Harding Stand.

What are the opening hours for the museum?

9.30 - 17.00 except when there are home matches or other significant events in the stadium. Last entry is at 16.30.

What is the difference between 'The Stadium Tour and Museum' and the other tour types?

'The Stadium Tour and Museum' is our most popular and most frequent tour departing several times a day and lasting 1 hour. This tour is led by live, English speaking tour guide and features a multimedia device that translates the main areas of the tour into 12 different languages. 'The Classic Tour' is a more premium, slightly extended tour that departs once a day and features additional items such as match worn player shirts, boots and gloves and includes a guided section of the museum focussing on the club's fascinating past, trophy-laden present and glorious future. 'The Platinum Tour' takes place at weekends only and follows an exclusive, VIP tour route that features one of our magnificent Millennium Suites, a delicious two course lunch in Frankie's and photographs with the trophies on arrival. Finally, our ultimate package, 'The Legends Tour' which sees a Chelsea FC icon from the past take you on a behind-the-scenes experience while telling stories of their time in a Blue shirt. These very special tours are perfect for birthday, Christmas or anniversary presents and run once a month; they also include a photograph with the club trophies.

Do you take group bookings?

We can cater for large groups of visitors. Our team of highly trained tour guides can provide entertaining yet informative tours to groups of all ages and nationalities. Please fill out our group booking form on our website or email us toursgroupbookings@chelseafc.com for further details.

Is there anywhere to leave luggage or bags?

Sadly not. Due to the high level of security that we operate at Chelsea Football Club we are not in a position to look after any luggage.

Is there anywhere for us to eat within the stadium?

We have two restaurants onsite that are available to customers: Frankie's and the Tea Bar. Frankie's offers a 2 course meal deal to anyone who has attended the Stadium Tour. This is prices at £14.50 per adult and £9 per child.

Are stadium tour tickets transferable?

Tours are always transferable, but notice must be given prior to your original tour time. Please be aware we operate a strict no refund policy and will only issue a refund if the tour is changed or cancelled by ourselves.

I am disabled, will I be able to go on a stadium tour at Stamford Bridge?

Yes. Chelsea Football Club pride ourselves on welcoming people of all different backgrounds and ability. If you require wheelchair access, please inform us in advance, by calling 0371 811 1955 or email tours@chelseafc.com so we can make the necessary arrangements.

Am I able to take young children on the tour?

Yes. Young children are welcome, but be aware that there are a number of stairs that will require a buggy to be carried.

How do I get to Chelsea?

Address: Stamford Bridge, Fulham Road, London, SW6 1HS
Stamford Bridge is the most central of the London grounds and is easily accessible by tube (Fulham Broadway on the District Line), by the bus (14, 211, 414), and via West Brompton train station.
By Car from the North, East or West:
Use the M25 to take you round to Junction 15 and turn off onto the M4 towards London, follow the M4 which becomes the A4 up to Hammersmith. Stay on it over the Hammersmith Flyover and for a further 1.5 miles before turning off for Earl's Court. Go past Earl's Court Station and down the one-way system until you hit Fulham Road, turn right at the traffic lights. Go straight on for 600 yards and the ground is on your right. Parking is difficult very close to the ground so you may want to look a bit further away.
By Car from the South:
Head for Wandsworth Bridge to cross the river. If using Wandsworth Bridge, cross the river and head straight up Wandsworth Bridge Road. At the junction with New King's Road, turn right and then immediately left. This will take you up to Fulham Broadway, turn right onto Fulham Road and the ground is 400 yards on your left. Parking is difficult very close to the ground so you may want to look a bit further away.
By Train
The nearest tube station is Fulham Broadway on the District Line, take a train to Earl's Court and change for Wimbledon bound trains.